HOLD ON TO YOUR CUSTOMERS! TELEMARKETING FOR CUSTOMER RETENTION
Think of the effort and marketing expense that goes into winning every single customer. It’s worth extending that effort to retain your customers, with a personal service call from time to time.
With WhisperTree’s telemarketing service you can reach out to your customers in a number of guises, showing them you appreciate their business so they stay loyal to your business.
CUSTOMER RELATIONSHIP MANAGEMENT
Telemarketing is a fast, direct and efficient way to develop new sales leads.
In every lead generation project there are a range of critical factors to get right, from planning the approach, to the tone of voice used on each call and the desired outcome of each call.
We don’t use scripts. Our callers are articulate business-oriented individuals who can react quickly to adapt to each conversation.
At WhisperTree we’ve got years of telemarketing experience, so we know what works.
CUSTOMER SATISFACTION SURVEYS
You deliver your services or products – and you always want to know what your customers think about them. Right?
It’s not just about how satisfied your customers are. Polling your customers can initiate service improvements and gather invaluable feedback that will lead to increased profits.
WhisperTree carry out formal or informal telephone-based customer satisfaction surveys. If you wish, we can also prepare the questionnaire, define the survey process and even collate the results for you into a professional report.
Sometimes the focus on winning new business means that existing customers are left alone. Yet a phone call from an account manager asking “How are you doing?” or “Do you need anything further?” can result in a very quick, and sometimes unexpected sale.
Use our professional and experienced sales professionals as Account Managers for your business, helping you keep track of, keep in touch with and look after your customers.